About

Andy Liu is a seasoned software engineer with 8 years of solid experience in application development, system integration, and web services. He is currently working as a Software Engineer II at Amazon Lab126, where he has been instrumental in developing and maintaining critical software systems. Andy is known for his quick turn-around on urgent issues and excellent debugging skills. Prior to his current role, Andy worked as a Senior Application Developer at ServiceNow – The Enterprise Cloud Company, where he developed several ITSM products, including "Similarity Analyzer," a product that analyzes records based on configurable analysis criteria. He also designed and created tables to persist millions of access records and implemented caching mechanisms to improve the performance of the Sales CRM application. Additionally, he automated the yearly sales re-assignment process, reducing its effort from one month to just two days. At ServiceNow Survey & Assessment Management, Andy designed and implemented the Normalization score feature for survey and assessment to provide measurements at question, category, and assessment levels. He also developed a dynamic survey question feature to enable injecting dynamic values from any record in the system into survey questions. Prior to ServiceNow, Andy worked as a Quality Assurance Engineer at Ask Partner Network (APN, LLC), where he owned the back-end Java application testing for the product Offercast. Andy holds a Master of Science degree in EE/CS from San Francisco State University and a Bachelor of Science degree from South China University of Technology. His technical skills include software engineering, integration, web development, normalization, QA, frontend development using ReactJS, backend development using Java, and more. Overall, Andy has relevant experience of 12.78 years and is a highly skilled software engineer with a track record of delivering high-quality software products.