About

Angus Fan is an accomplished Product Leader with over a decade of experience in strategic planning, product marketing, program management, innovation, and profitable idea generation. He is currently serving as Group Product Manager at Flexport, a global freight forwarding and customs brokerage company. Prior to this, he has worked with some of the biggest names in the industry, including Airbnb and Expedia. At Airbnb, Angus was responsible for establishing and owning the product strategy based on quantitative and qualitative customer research, competitive and overall market intelligence, feedback from internal groups, and the company’s strategic direction. He led the high-performing product management team to successfully create and deliver products/features to support the strategy. He also managed the product release cycle by scoping, evaluating, and prioritizing projects, working with global technology teams for feasibility feedback, and presenting recommendations to senior leadership for approval. At Expedia, Angus led the strategic planning process to globalize Egencia's customer experience applications across the Americas, EMEA, and APAC regions. He also created and owned the product strategy and roadmap for the Egencia Americas customer experience team and managed initiatives to improve Egencia's customer experience and service quality. He pitched and executed an innovative product and customer experience strategy, named the “Intelligent Service Platform” (ISP), which significantly enhanced Egencia’s unique value proposition in the marketplace, increased competitive differentiation, accelerated client acquisition, and improved retention. Angus has a Master of Business Administration (MBA) degree in Technology Management from the University of Washington and a Bachelor of Applied Science (BASc) degree in Systems Design Engineering from the University of Waterloo. He is also skilled in product management, integration, mobile, and research scientist. Angus is a customer-centric leader who believes in building strong relationships and delivering exceptional customer experiences.