About

Anilkumar Ramavath is a skilled Technical Support Specialist with 2.87 years of experience in the SAAS and e-commerce industry. He has a strong technical background and has worked as a Quality Assurance Engineer at Capillary Technologies, a product-based company. Anilkumar is proficient in performing quality testing on various platforms, including web testing, mobile testing on various OS and versions, and API testing. He also has experience in writing test cases and handling e-commerce websites and payment gateways. Currently, Anilkumar is working at Capillary as a Tier-1 Technical Support Specialist. He is responsible for handling various account-related issues and supporting clients by working on multiple shifts. Anilkumar has designed Service Level Agreements (SLAs) based on industry best practices and has been instrumental in helping clients use self-service models. He is also a SPOC between Tier-2 Technical Support, client queries, and third-party logistics. Anilkumar's previous experience includes working as a Quality Assurance Tester at Capillary and a Software Developer Intern at Prot Systems. He has a Bachelor's degree in Computer Science from the Indian Institute of Information Technology, Vadodara. Anilkumar is proficient in Jira, API Testing, and Splunk and has good analytical and problem-solving skills with strong attention to detail. He is an excellent listener and can clarify customer concerns and queries effectively. Anilkumar has a positive attitude and is always ready to take up new duties assigned to him. He has excellent written and verbal communication skills and has maintained the First Acknowledgement, Ticket Count Resolution Status within the SLA followed. Anilkumar's tech stack includes test, QA, Research Scientist, Mobile, Web, and Software Engineer.