About

Animas Caustro is a skilled Microsoft Networking Engineer with over 9 years of experience in cloud and on-premise networking technologies. He is proficient in DNS, TCP/IP Stack, SMB, DFS, VPN, IPsec, Hyper-V, Docker Containers & Azure Kubernetes, Linux and Bash/Shell Scripts. Animas is a logical thinker with strong problem-solving skills and has the ability to effectively use available resources to troubleshoot and handle customer issues. Currently, Animas works as a Cloud Support Engineer at Microsoft, where he is part of a team responsible for providing excellent technical support to business customers. He manages and owns the customer experience over the phone and web, and when necessary, collaborates with other subject matter experts, Engineering (Product Groups), or Management. Prior to joining Microsoft, Animas worked as a Network Engineer at CSS Corp, where he was responsible for troubleshooting issues related to wireless devices in the network. He was an ardent performer in resolving critical issues involving network outages on-site and was proactive in assisting customers with WLAN devices configuration. At Hewlett Packard, Animas worked as a Technical Solution Engineer, where he provided technical support to HP Networking products. He analyzed problems and errors that occurred in the HP networking product and prepared reports of the problems and errors, which were sent to R&D to improve the quality of the product in future releases. Animas holds a Bachelor of Engineering degree in Aeronautical Engineering from Anna University. He is proficient in various technologies such as Azure, Kubernetes, Web, Docker, AWS, DevOps, Terraform, SQL, ECS, MySQL, NoSQL, Frontend, and infra. With over 10 years of relevant experience, Animas is a skilled networking engineer with a strong focus on customer satisfaction.