About

Anish G. is a seasoned product management and operations professional with over 7 years of experience in the e-commerce and transport domains. He has a proven track record of delivering customer delight and driving growth at early-stage startups. Anish's key skills include product management, SaaS, data analysis, customer experience, e-commerce operations, process optimization, understanding user segmentation, and growth. Currently, Anish is working at chalo as a Product Manager, where he is responsible for driving product strategy and execution. In his previous role at zipgo, Anish worked as an Operations Manager - Customer Experience and played a pivotal role in improving customer experience through support and on-field improvements. He also helped set up the centralized customer and driver support from scratch in a new city, defined key metrics, SOPs, and became the SPOC for B2B clients. Additionally, Anish handled PAN India customer reactivation activity and helped the tech team with requirements to create an enhanced system that improved overall productivity of the support team. Anish's experience also includes working as the Head of Operations at zepo.in, where he led the development of Zepo Couriers and partnered with top logistics companies to create a process flow for everyday operations. He optimized operational processes of the entire logistics department, managed issue resolution of escalated clients and vendors, and created an alternate channel of leads and revenue for the company. Anish holds a Bachelor of Technology degree in Computer Science from RTU and JNV Kota. He is a product manager by trade and has relevant experience of 9.52 years. Anish is a highly motivated and results-driven professional who can think strategically and execute tactically. He is passionate about building great products, improving customer experience, and driving growth for early-stage startups.