About

Anita Thomas is an accomplished Quality Assurance Manager with over 11 years of experience in the industry. Currently working at Select and Switch, she has developed exceptional strategic planning skills to develop improved and cost-effective solutions to address production issues. In her current role, she manages sales processes for multiple energy providers and oversees all quality control operations. She is responsible for developing comprehensive quality control requirements and procedures for each project, collating all QC data, and creating detailed production reports for project managers and clients. Anita is also adept in client relations and interfaces directly with clients to determine appropriate QC requirements prior to production run, provide quality assurance information throughout production, and ensure customer satisfaction at project completion. Anita has a proven track record of establishing procedures and quality standards, reviewing current standards and policies, and keeping records of quality reports and statistical reviews. She has supervised and guided staff and troubleshooted product issues and fixed problems. Anita is also proficient in reports, fatal analysis, one-on-one feedback, and session planning for low performers. She has taken training sessions for quality analysts and established herself as an expert in her field. Anita's past experience includes working as a Quality Analyst at Optimal Transnational, where she supervised the lead generation process, managed a team of QAs, and analyzed process gaps. She also worked as an Office Administrator and Computer Teacher at Loyola Vocational Institute, where she developed lectures addressing a variety of computer science topics and taught internet safety tips and online etiquette. Anita holds a degree in History and Business/Commerce from St. Xavier School in Delhi. She is proficient in QA and test and constantly strives to enhance her skills for growing professionally. Anita is an enthusiastic sage of Quality Assurance procedures, standards, and specifications and is always motivated to improve the quality of production.