About

Ankit Aggarwal is a Top 100 Customer Success Strategist for 2020 and 2021, with a passion for enabling customer success within organizations. With over 9 years of relevant experience, Ankit has a diverse background that includes being a self-taught coder who developed and managed over 250 websites and apps, co-founded two ventures, and has a knack for a customer-first mindset. He is currently settled into a challenging role as a Customer Success Manager at MoEngage, where he utilizes his skills in implementation and onboarding, training, up-selling and cross-selling, customer engagement and advocacy, and risk mitigation to meet the needs of India's rapidly growing startups. Ankit is also the founder of The CS Mentor, a Customer Success Podcast that is the first and only one of its kind in India. The podcast is live on Spotify, Apple Podcast, and Google Podcast, with over 100 regular listeners across the globe. He has also created a community via LinkedIn groups to facilitate discussions and spread the word about the role of customer success. Ankit's domain skills include SaaS, agile development, eCommerce, MarTech, project management, and growth hacking. He has a deep desire to listen to different stories and connect with people, which has turned him into a traveler. He traveled about 20k kms within India in 2018 and has been to 10 countries in 2020. When he's not at work or traveling, he's at home reading books, learning new stuff, playing with his pet dogs, or experimenting in his kitchen (he calls it a laboratory). Ankit holds a Bachelor of Technology degree in Computer Science from Motivational Pathway and has completed a Corso di Lingua Italiana A1 from the University of Rome Tor Vergata. He also attended GHPS School, recognized by the British Council. His tech stack includes Spark and designer. Ankit has previously worked as the Customer Success Network - India Lead at Customer Success Network and as the Lead, Customer Success Enablement at MoEngage.