About

Ankit Kakkar is a highly experienced Director of Technical Services at MongoDB with over 14 years of experience in the technology industry. He is an expert in developing and deploying best practices in integration management and support processes in high-growth, startup environments. Ankit is passionate about Technical Project Management, Customer Success Management, and Support Transition Expertise. Ankit has a strong technical background in Java/J2ee, XQuery, MarkLogic, MongoDB, BigData (Hadoop/MR), Linux, and NoSQL technologies. He is a skilled manager with extensive experience in technical project management and customer success management. Ankit is known for his ability to manage customer product deployments across internal and external stakeholders and to anticipate and resolve client technical issues in a timely manner. Ankit's past experience includes serving as the Technical Services Team Lead at MongoDB, where he was responsible for setting up support processes and protocols. He also worked as a Technical Project Manager at Bloomreach, where he engaged directly with partners to provide pre- and post-sales advisory, technical support, and technical account management. Ankit has a proven track record of providing an outstanding customer experience for his accounts. Ankit holds a Bachelor of Technology degree in Computer Science from the University School of Law and Legal Studies, Guru Gobind Singh Indraprastha University, New Delhi. He has also completed coursework at Indira Gandhi National Open University and DAV Public School, Rohini. In summary, Ankit Kakkar is a highly skilled Director of Technical Services with over 17.87 years of relevant experience. He is a proven leader with a strong technical background and a passion for developing and deploying best practices in integration management and support processes.