About

Ankita Charaya is a Senior ServiceNow Developer at ServiceNow with over 7 years of experience in the IT industry. She specializes in providing ITIL and IT Service Management Solutions in IT Infrastructure, with expertise in the ITSM suite (Service-Now). Ankita has solid working experience on different modules of ServiceNow and has implemented scoped applications for clients on HRSD and PPM Processes. She possesses good knowledge and understanding of ITIL processes and multiple technologies and frameworks. Ankita has knowledge of Angular JS, JavaScript, and server-side coding. Currently, Ankita works as an Application Developer at ServiceNow. She has previously worked as an Associate Consultant at KPMG and as a Senior Analyst at HCL. At KPMG, Ankita worked on Project Portfolio Management module, ServiceNow Custom Application development, and scoped Applications. She was also a ServiceNow Technology Analyst with experience in implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Change Management, and Problem Management. Ankita has experience in gathering requirements and converting BRD’s into technical requirements, creating implementation plans for ServiceNow enhancements, post-rollout production support, and handling bug fixes and enhancement requests. She has worked with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Access Control Lists, and different kinds of scripts in ServiceNow and their order of execution. Ankita has a Bachelor of Engineering and Technology degree in Information Technology from Rayat and Bahra University. She completed her schooling in Non-Medical from Border Security Force Senior Secondary School, Sri Ganganagar. Ankita has expertise in UI, JavaScript, Software Engineering, Infra, AngularJS, Web, SQL, Integration, Test, QA, and Mobile. She has relevant experience of 8.61 years.