About

Ankur Chauhan is an experienced Technical Account and Team Manager with a proven track record of delivering customer delight and resilient solutions. With over 8 years of relevant experience, Ankur has honed his skills in technical support, incident, change, and problem management, as well as stakeholder management. Currently, Ankur is the Manager of the Technical Assistance Cell at greyorange, where he manages key strategic partners, evaluates metrics, prioritizes requirements and issues, and implements technical solutions and product enhancements for upsell. He has also spearheaded critical product launch processes for Specsavers and has a year of onsite experience working directly with clients in England, UK, performing client-facing activities like requirement gathering, knowledge transfer, project transition, and coordination between teams to handle critical release activities. Ankur has worked with various companies in the past, including Chargebee, where he served as a Technical Account Manager, and Sprinklr, where he was a Platinum Support Account Manager for Sprinklr’s premium partners. He has also managed disparate types of stakeholders from across the globe, including clients, developers, and testing and support teams. Ankur is proficient in Linux-based servers, MySQL, Shell/Python Scripting, and Sprinklr Pro. He is also adept at grasping new technical concepts and utilizing them effectively with commendable communication skills. Ankur is a regular value-adder, creating automations based on scripting and on Sprinklr tools to save effort. Overall, Ankur Chauhan is a resilient and customer-focused Technical Account and Team Manager with a wealth of experience in technical support, incident management, and stakeholder management. He is an asset to any team and has a proven track record of turning clients from despair to delight through unceasing partnership and resilience.