About

Ankur R is a Customer Success Manager at HireQuotient, a disruptive hiring platform that has raised $1.8M in pre-seed funding from investors like Binny Bansal (Co-Founder Flipkart) and Kunal Shah (Co-Founder CRED). With a passion for leveraging customer experience as a competitive differentiator, Ankur is dedicated to enhancing CSAT, NPS, CES, and retention rates while driving down churn. He believes that optimizing NRR is the most sustainable methodology of scaling in one's vertical. Ankur has 1.69 years of relevant experience and has previously worked at leadgenerator.io as a Customer Success Manager and Lead Generation Specialist. In his previous roles, he was responsible for the success and retention of key strategic accounts and growth of key accounts via digital marketing/lead generation. Ankur holds a Bachelor of Technology degree in Information Technology from the Heritage Institute of Technology, where he graduated in 2020. As the Orchestrator of the Retention function at HireQuotient, Ankur is constantly seeking ways to augment retention and is always open to discussing strategies for enhancing customer experience. If you're looking to optimize your retention rates and scale sustainably in your vertical, Ankur is the person to talk to.