About

Ankush Kar is an experienced eCommerce Product Manager with a focus on data management and analytics. He has a proven track record of creating impactful e-commerce experiences for customers and rallying cross-functional teams to deliver innovations for businesses. Currently working as a Product Manager at cimpress, Ankush is responsible for analyzing the product-market fit of the Order Management platform and building growth features to increase transactions flowing through the platform. He is also helping businesses onboard new regions and bigger markets on the platform to improve order management flows. Ankush is passionate about improving customer experience and has taken steps to understand and improve it using behavioral analytics and Customer Effort Scores for the core features. He collaborates with different personas, including Sales, Marketing, and Customer Care, to reduce the average handling time and contact ratios for CSR's, which has helped in improving customer satisfaction scores. Ankush has also done a project on master data modeling to analyze the complaints rate and categories to suggest improvement and consistency in the process of Complaints and Claims management to generate insights for resolution. Ankush has previously worked as a Product Manager at optymyze, where he analyzed customer behavior and how they were using the company's apps to improve engagement and ROI. He also led efforts for revamping the existing Sales Crediting Application to improve overall adoption and build new capabilities for evolving business requirements. At zs associates, Ankush worked as a Senior Product Management Analyst, where he elicited requirements for a new practice area in Life Sciences focused on Brand and Campaign Management. He also conducted user research and interviews to find out new segments for revenue. Ankush holds a Bachelor's Degree in Computer Technology/Computer Systems Technology from ycce and completed his HSC in Computer Science from kendriya vidyalaya. He has a diverse tech stack that includes product management, research scientist, data scientist, integration, CI/CD, designer, mobile, and UI. With 8.27 years of relevant experience, Ankush is a skilled eCommerce Product Manager who is passionate about creating impactful e-commerce experiences for customers.