About

Anmol Sharma is a highly motivated and results-oriented professional with a passion for continuous improvement. He is currently pursuing his MBA and MS in Digital Technology from Boston University, with a focus on SaaS, product management, and agile methodologies. With over 5 years of combined experience in software engineering, IT consulting, and SaaS customer success, Anmol is well-versed in negotiations, business development, relationship management, and managing multiple projects. Anmol's technical skills include Java, SQL, PL/SQL, Jira, cloud computing, and performance analysis. His professional skills include product management, agile methodologies, SaaS, virtualization, team building, and customer relationship management. Anmol is also actively involved in tutoring underprivileged kids in math, playing basketball, and planning ways to meet old and new friends. Anmol has a proven track record of success in his previous roles, including his current position as Senior Customer Success Manager at Whatfix. He collaborated as a strategic partner with 15+ enterprise customers, defined and monitored success criteria, and attained a 99% net retention rate for several quarters. He led $48M ARR across 18 European enterprise customers and achieved an average client satisfaction score of 9.5/10. Anmol also designed and conducted 14+ training programs for customers, earning 99% positive feedback. Anmol's past experience includes his role as Regional Lead - Customer Success at Freshworks, where he managed and built a client account portfolio worth $7M MRR. He expanded the account book 34% to $9.3M and earned four awards for consistent 100% customer retention rates. Anmol also worked as a Presales Consultant at iOPEX Technologies, where he developed nine proof of concepts, facilitated 20 proposal presentations, and won a ~$4M automation contract through RFP response. Anmol holds an MBA+MS in Digital Technology from Questrom School of Business, Boston University, an MBA from GLIM, and a Bachelor of Technology in Electronics and Communications Engineering from IMS. He is skilled in product management, SQL, test, and Java. Anmol is a highly capable and driven professional who is passionate about solving modern business problems in a digital world, creating intuitive IT products, and streamlining processes to accelerate business growth.