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App-based platform offering ride-hailing and on-demand services. The platform enables users to book various services including taxi-hailing, food delivery, freight solutions, and more. It offers self-drive electric vehicle rentals, corporate transportation, and more. It also ventures into transit solutions in order to provide optimized travel agencies and transportation for users. It offers features like real-time tracking, variant payment options, and more. Their mobile app is available for both Android and iOS devices.

App-based platform offering ride-hailing and on-demand services

- Performance Marketing: Campaign Management and Analytics
- Social Media Marketing and Creative Direction
- Conversion Rate Optimization
- Building automated journeys for in-app purchases

- Awarded the Customer Service Award for an exemplary customer first initiative (Driving down the application processing time from 5 days to 5 minutes for Address variation applications pends)
- Strengthened key projects in an advisory capacity  as a process knowledge expert : Role of a Team Leader (ROTL), OGV Adherence, Project Swift (India Platinum Card Rush)
- Delievered insights on primary business metrics through identification of customer friction points and their respective solutions : Refer to Friend (RTF), Net Cancel Rate (NCR), Approval Cycle Time (ACT)

Third Point

Autonomy Ventures

Gerardet

B Capital Fund

Black Capital Investments

Payment card network. It offers issuing services to merchants for payment transactions. It also offers prepaid and credit cards. It also processes transactions between merchants and issuers, offers savings accounts and consumer loans, travel bookings, and more. It also provides an app-based platform for card transaction management. The app is available on iOS and Android devices.

- Managed key customer experience and governance reporting requirements : Non Promoter Analyses, Control Reports, Cancel rate Analyses, Demographic Analyses etc
- Provided analytical data support and key recommendations to facilitate alignment accross business levels : Business Unit Reviews, Director/ TL Scorecards, Weekly Key Metric Deep Dives etc

ISB | LSR | Strategy and Marketing

Anubha Garg