About

Anuj Garg is a highly skilled and experienced Lead in program and product management, data analytics, customer journey design, and process transformation/re-engineering. He has a demonstrated history of working in service as a product type industries. Anuj holds a Master’s Degree in Business Administration and Management from Management Development Institute. Currently, Anuj is working as a Lead Product Manager - Growth at Indusind Bank. In his current role, he is responsible for leading product growth initiatives for Indusind’s Mobile App and Emerging channels. He has successfully prepared the roadmap and business case for the same. Anuj has also designed the high-level architecture for the automation platform with IT teams, solving challenges of integration of new age platform with legacy systems. He has created user journeys and flows for personalized engagement across platforms, resulting in a 10% increase in conversions over control within 1 week of go-live. Anuj has worked with some of the most reputed companies in the past, including OYO, Airtel, and RBS. At OYO, he was Manager, CX - Program and Product (USA and Canada), where he helped fuel international expansion by setting up CX operations, processes, and products. At Airtel, he worked towards designing better self-care journeys for Mobility, DTH, and Telemedia customers. He devised an IVR campaign for my airtel app penetration, which helped get 3 million downloads in three months for prepaid customers. Anuj has a Bachelor of Engineering degree in Civil Engineering from Punjab Engineering College. He also holds a Master of Business Administration degree from SGH Warsaw School of Economics. Anuj's technical skills include product management, mobile, integration, UI, and research scientist. He has 6.60 years of relevant experience.