About

Anup Ak is a dedicated Windows Support Engineer with over 3 years of relevant experience in providing L1 and L2 technical support to Global Customers, preferably in the US and UK. With a professional and courteous approach, Anup is skilled in troubleshooting and monitoring Windows, Outlook, and MS Office installations. He is adept at correctly logging incidents and issues, categorizing and prioritizing them in line with team procedures, and ensuring all issues are progressed and cleared within SLA. As a Technical Support Specialist at Teleperformance, Anup has been responsible for providing technical support in all of the above areas as a first point of contact. He monitors ticket response time and takes appropriate action to ensure response time and target are met. Anup is also skilled in troubleshooting monitoring alerts and creating tickets accordingly. He has demonstrated his ability to secure, administer, and improve customer technical issues, including OS level, web server, database server, application server, DNS, SMTP, user management and permissions, or other software issues. Anup's technical skills are backed by his experience in using web-based technologies. He is proficient in using web technologies in his work and has a good understanding of the latest trends in the industry. Anup is a quick learner and is always eager to learn new technologies to improve his skills. Overall, Anup is a highly motivated and dedicated Windows Support Engineer who is committed to providing excellent technical support to his customers. He is a team player who is always willing to go the extra mile to ensure customer satisfaction. Anup is open to new opportunities and is looking for a challenging role where he can use his skills to contribute to the success of the organization.