About

Anurag Bahadur is a seasoned Technology Services executive with a proven track record of establishing and scaling global delivery capabilities across multiple Customer Experience (CX) domains. With over 6 years of relevant experience, he has led global teams across India, US, Argentina, China, and Japan in companies like Cisco, Citrix, Avaya, and Oracle. Currently, Anurag is serving as the Site Leader for the Cisco India CX Center, where he is responsible for providing governance and direction for People policies and practices for the CX teams liaising with Country leaders across Sales, Services & Engineering. He is leading the Covid Response task-force across APJC CX Centers covering India, China, Japan, and Australia, where he worked closely with HR, Legal, and Operations teams to respond to the unprecedented and highly ambiguous situation keeping in mind People, Customers, and Business imperatives. Anurag has expertise in leading Global Services teams (1000+) in large and mid-size Enterprise organizations. He is an expert in hiring and developing leadership talent, driving employee engagement across large global teams, and establishing a high-performance culture. Anurag has successfully established a framework for high-performing teams with a strong customer focus and people orientation. He has served as a Board Member for Avaya India, Site Leader for Avaya India Services, and CX Centre Leader for Cisco India. Anurag's past experience includes serving as the Global Technical Support Leader for Citrix Core Business offering, leading teams providing Enterprise-level support (Cloud & On-Prem) to customers globally, as well as language-centered support in China & Japan. He has also led Tech Support teams providing leadership and operational direction for Citrix global operations across Americas, EMEA, and APAC based out of Bangalore. Anurag holds an MBA in Marketing and Information Systems from Management Development Institute, Gurgaon. He has also completed various professional development courses from prestigious institutes like Stanford University, The Wharton School, and INSEAD. Anurag is a certified product manager and has expertise in infrastructure. He has also completed various certifications in IT service management, quality management, project management, and lean management. Overall, Anurag Bahadur is a highly accomplished and experienced leader who has a proven track record of delivering results in complex and challenging environments. He is a strategic thinker with a strong focus on customer satisfaction, profitable growth, and people engagement.