About

Anurag Jain is a highly accomplished Product Manager at Microsoft, with a strong background in engineering and an MBA from the prestigious Indian Institute of Management, Calcutta. With almost four years of relevant experience, Anurag has a deep understanding of the technology industry and is passionate about startups, technology, and finance. Currently, Anurag is working as a Program Manager 2 at Microsoft, where he is responsible for Dynamics 365 Customer Service. In this role, he has analyzed the customer service experience and identified workflow improvement items, developing a prioritized list of recommendations. He has also created detailed UX mock-ups using Figma to demonstrate the end-to-end workflow of the recommendations. Prior to his current role, Anurag worked as a Program Manager Intern at Microsoft, where he gained valuable experience in analyzing and improving customer service. He also worked as part of a live project at JumiaPay, where he conducted UX benchmarking and market research of FinTech products in the Indian context, reporting directly to the COO. Anurag's education history includes an MBA in Finance and Strategy from the Indian Institute of Management, Calcutta, and a Bachelor of Technology in Computer Engineering from Delhi Technological University. He is well-versed in a range of tech stacks and has experience working as a Product Manager and Research Scientist. Overall, Anurag is a highly skilled and motivated professional who is passionate about using his skills and expertise to drive innovation and growth in the technology industry. He is a strong team player with excellent communication skills and a proven track record of delivering results.