About

Anurag Sharma is a skilled Process Lead at Amazon with over 11 years of relevant experience in the field of analytics and process improvement. He is currently pursuing a postgraduate degree in Business Analytics from the Loyola Institute of Business Administration. Anurag is responsible for enhancing products and services for customers by utilizing advanced analytics, onboarding new marketplaces, creating process flows, and maintaining sharp prices during regular and peak sales periods. Anurag has previously worked with Xchanging, where he managed the Payment Receivable process for the insurance department and maintained all transactions on a daily basis. He has a strong competency in SQL, Python, Tableau, and MS Office (Excel, PowerPoint, Word). In his current role at Amazon, Anurag collaborates with stakeholders to understand requirements, prepare roadmaps, SOPs, guidelines, and headcounts required. He manages day-to-day activities, tracks SLAs to achieve them, performs root cause analysis, and gets fixes to avoid similar issues in the future. He reviews weekly and monthly reports with leaders and stakeholders, updates them on challenges, status, and new changes that are planned. He also sets goals for reportees, monitors productivity and accuracy, provides constructive feedback, prepares performance reports, and assigns ratings for appraisals. Anurag has previously worked at Amazon as a Quality Specialist and Quality Analyst. As a Quality Specialist, he conducted beta testing programs for internal tool launches, worked on various data checks, and provided feedback to the development team based on test results. He utilized operational tools to achieve steady growth through new processes and cross-training, gathered data on integration issues and vulnerabilities, and reported all findings, including improvement recommendations. As a Quality Analyst, he performed root cause analysis through Mapping and PARS attribute checks, developed and maintained quality assurance procedure documentation, compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity, collaborated with management to provide training on improved processes, and assisted with the creation and maintenance of quality training. Anurag holds a Bachelor of Engineering degree in Telecommunications Engineering from Sri Jagadguru Chandrasekaranathaswamiji Institute of Technology and is currently pursuing a postgraduate degree in Business Analytics from the Loyola Institute of Business Administration. He has a strong tech stack that includes SQL, Java, C, QA, Integration, AWS, ECS, ML, Research Scientist, Spring, Backend, and Infra.