About

Anurag Sharma is a highly experienced SaaS implementation consultant with over 6 years of experience in the HR and Marketing domains. He has worked across a variety of industries, including insurance, medical, agricultural, IT, education, and ed tech, and has successfully managed a client base spanning APAC, USA, and Canada regions. Anurag is committed to achieving high career growth through a continuous learning process and staying dynamic, visionary, and competitive with the changing scenario of the world. Currently working as a Senior Business Analyst at Leadsquared, Anurag has implemented a SaaS-based CRM tool that specializes in end-to-end sales, marketing, and onboarding automation solutions for Indian clients. He has also managed critical enterprise accounts from the Professional Services team, with an overall ARR of more than INR 1.5 Cr. Anurag has worked closely with sales, success, and support teams to ensure a better client experience. He has a working knowledge of APIs, webhooks, telephony, conversational messaging platforms, and marketing automation, and has experience with various change management activities involved during process change. He has also handled project management activities using Rocketlane. Anurag's past experience includes working as an Application Specialist and Implementation Consultant at Powerschool, where he was responsible for end-to-end implementation, design, and testing of various HRIS modules. He has also worked on SSO and flat file integrations, understood client’s business processes and advised customers on system design and configuration decisions, conducted training on new systems and processes to end-users, and built, modified, and kept system documentation updated as per new product release. He has thrived for the best sentiment and CSAT score, and has also handled project management activities using Salesforce, JIRA, and Smartsheet. Anurag holds a PGDM in Human Resources and Finance from T.A. Pai Management Institute, and a Bachelor of Technology (B.Tech.) in Computer Science from KIIT University. His tech stack includes test and Salesforce, and he has relevant experience of 4.60 years.