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Sequoia Capital

JMI Management

Greylock

Genesis Partners

TrueBridge

Colt Ventures

Everest Group

Scheuermann Investment

Cloud based platform offering unified IT management software. It offers features such as ITIL v3 processes, social collaboration for IT departments, SaaS delivery, and modern Web functionality to deliver flexible and self managing applications. It also launched its automation and orchestration platform for threat and incident response and vulnerabilities. Industries using the solutions are financial services, healthcare, government, and life sciences.

Cloud based platform offering unified IT management software

- Designed, implemented, and led a performance project on server-side caching in the
Service Catalog team, improving browse experience and product load times by over
40%
- Led development efforts for Service Fulfillment Steps, a drag-and-drop framework
that helps citizen developers to wire up a Workflow Engine to their Service Catalog,
reducing configuration time by over 30%
- Served as a driver for the initiative to enhance performance of the Booking interface of
ServiceNow’s Vaccine Management application (deployed live in Scotland for
COVID appointment booking); interfaced with a team of 3 senior engineers and a
performance engineer, improving the load time of the booking interface on Mobile by over
10%; given special recognition at ITSM Business Unit All-Hands Meeting
- Serving as scrum lead for a team of 6 developers and 2 QE engineers

- Involved in designing end-to-end back-end architecture for ServiceNow wizard; a guided experience
framework that reduces time spent by ServiceNow admins on configurations by over 30%
- Co-led a founding team of 10 engineers to develop and maintain Catalog Builder, a modern WYSIWYG UI for IT Catalog creation and management; developed using internal JS web-
component framework
- Involved in re-designing and implementing the UI for the ordering experience inside Service Catalog,
using an internal web component-based framework
- Involved in re-writing back-end service layer for Service Catalog, moving it from legacy
implementation to GraphQL

- Worked as a full-stack software engineer in ServiceNow’s Service Catalog Team to
implement ITSM solutions; part of monthly, on-call, L3-equivalent support rotations;
resolved 50+ customer incidents and 70+ customer defects in 1 year
- Designed and implemented a framework that allows metadata-driven dynamic UIs inside
the ServiceNow Virtual Agent interface for the first time
- Delivered features around domain separation and the Service Portal core framework –
ServiceNow’s flagship interface for end-user personas

Part of the Service Desk Plus onDemand ticketing tool team

Zoho offers beautifully smart software to help you grow your business. With over 100 million users worldwide, Zoho's 55+ products aid your sales and marketing, support and collaboration, finance, and recruitment needs—letting you focus only on your business. Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. 
 
Zoho Corporation is a privately-held and profitable company headquartered in Austin, Texas with international headquarters in Chennai, India, with offices across the globe.

A unique and powerful software suite for businesses of all sizes. With 55+ applications, Zoho caters to 100 million+ users for their end-to-end business needs.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent and innovation-led company serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song.

These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Accenture embraces the power of change to create 360° value and shared success for our clients, people, shareholders, partners and communities. Learn more.