About

Anurikt Wadhwa is a confident and hardworking Technical Support Manager at Salesforce with over 4 years of experience in Salesforce CRM Technology. He is a goal-oriented person who is happy to teach what he knows and connect with clients. Anurikt has primarily worked on Service Cloud implementation, including Open CTI, Lightning Open CTI, Live Agent, Omni Channel, and Snap-ins. He has also worked on implementations and configurations using VisualFlows, Process Builder, Workflows, and Email Alerts. Currently, Anurikt is keeping himself apprised of the endless advancements in the field of Cloud Computing. He is equipped with a Bachelor of Technology (B.Tech.) in Electrical, Electronics, and Communications Engineering from Guru Gobind Singh Indraprastha University, which he completed in 2014. He also completed his high school education in Science from Summer Fields School, Delhi. Anurikt has worked in various roles within Salesforce, including Support Lead - Developer Support and Senior Technical Support Specialist. In these roles, he handled various critical escalations and Severity 1 issues, worked as a Subject Matter Expert on CTI domain, and mentored new hires and delivered technical training to up-skill the team. He also shared best practices within the team in addition to handling critical/sensitive accounts. Anurikt has a strong tech stack, with Salesforce being his primary area of expertise. He has relevant experience of 8.36 years and is a Pandemic Parent who is passionate about his work and is always willing to go the extra mile to ensure customer satisfaction.