About

Anusha Alva is an experienced Escalation Manager at Oracle with extensive knowledge of Oracle Database and Linux OS. She manages issues related to IAAS, PAAS, and Exadata Cloud@customers, ensuring smooth operations and excellent customer experience. Anusha is also a distinguished Toastmaster, having coordinated/hosted events at work. Currently, Anusha is serving as a Senior Customer Experience Manager at Oracle, where she is responsible for technical onboarding, go-live plan and assistance, customer operations monitoring, operations optimization advisory, and technical assurance and remedies in critical situations. Prior to joining Oracle, Anusha worked at TCS as an Oracle Database Administrator, where she gained experience in disaster recovery drills and quarterly maintenance, RMAN configuration, backup, restore, and recovery, database migrations, and supporting production and non-prod databases in NA, APAC & Europe regions. She also worked with OEM 12c and Data guard and ASM, Unix shell scripting, and TSM backup. Anusha holds a PGPM in Product Management from GLIM and a Bachelor of Engineering (B.E) from St. Joseph Engineering College. She completed her schooling from D.A.V Public School, Nerul, Navi Mumbai, Maharashtra, India. Anusha's technical expertise includes SQL, and she has a relevant experience of 4.18 years. Overall, she is a skilled professional with a strong background in managing technical issues and ensuring customer satisfaction.