About

Anusha Panayappan is a Senior Solution Engineer at freshworks with over 5 years of experience in the field. She holds a Bachelor of Engineering in Computer Science and Engineering from Anna University. Anusha is passionate about being a customer champion and loves to interact with customers to demo the product she develops. She excels in quickly learning new skills, problem-solving, website optimization, and programming knowledge that helps in quick implementation of the product. Anusha's experience at freshworks includes working as a Product Consultant where she analyzed market data to determine the potential prospect for the product. She helped in crafting the sales pitch for the team based on different industries and collaborated with customers while providing consulting services and technical support to help them leverage their use of the product for the greatest result. She provided technical expertise to support the sales, onboarding, and technical delivery teams. Anusha also worked with the product development teams to capture new customer requirements and develop and expand the product portfolio. She conducted multiple training for customers and internal teams including sales, pre-sales, and customer success teams. Anusha professionally represented the company and built good relationships with clients to the company’s benefit. Anusha's achievements at freshworks include attributing to the technical closure of the deals of the highest paying customers of the product. Some of the big names are Idrive-Ksa, Kalki fashions, Xoxoday, and Hippo Video. She also worked on the entire implementation of Accel, the investors of Freshworks, which was more of a strategic win for Freshmarketer. Anusha's past experience includes working as a Senior Solutions Engineer (Pre-sales) at yellow.ai. Her tech stack includes Spark, Software Engineer, and AI. She is enthusiastic about being always there for her customers and enjoys applying her technical expertise to support the sales team and watching her efforts of getting customers onboarded quicker.