About

Apoorva Mittal is a seasoned Customer Experience Enthusiast with over 11 years of experience in CX Strategy, Customer Journey, and Growth. Currently working as a Consultant at Interviewvector, Apoorva has a proven track record of delivering exceptional customer experiences across various industries. Apoorva has worked with some of the leading companies in the industry, including Saas Labs and Whatfix, where she held the positions of Director Customer Experience and Associate Director - Customer Success, respectively. She has a deep understanding of the customer journey and has successfully implemented strategies to improve customer satisfaction, loyalty, and retention. Apoorva holds a Certificate Program in Management of Software Development from the Indian Institute of Management, Calcutta, and a Bachelor of Technology in Computer Science from Jaypee Institute of Information Technology University. Her educational background and work experience have equipped her with the necessary skills to analyze customer behavior, identify pain points, and develop effective solutions to enhance the overall customer experience. Apoorva is passionate about customer-centricity and is always looking for ways to improve the customer experience. She has a keen eye for detail and is committed to delivering results that exceed customer expectations. Her expertise in CX strategy, customer journey, and growth has helped her build a reputation as a trusted advisor to her clients. In summary, Apoorva Mittal is a results-driven Customer Experience Enthusiast with a wealth of experience in CX strategy, customer journey, and growth. She is committed to delivering exceptional customer experiences and has a proven track record of success in this field.