About

Apoorva Singhal is a Senior Consultant/Technical Manager at Medallia Inc. with a diverse skill set and extensive experience in business analysis, communication, and platform knowledge. With expertise in Operational Customer Experience Management (OCEM) design development skills and Medallia SFDC integration, Apoorva is a Medallia OCEM Certified Professional. Apoorva has a varied knowledge of Zoho HRMS products and SFDC Managed Package integration within the Medallia platform, among other API integrations. Currently, Apoorva is working as a Senior Business Analyst at etech global services, where she is responsible for analyzing business requirements, designing solutions, and providing technical guidance. Before joining etech global services, Apoorva worked at race2cloud technologies as a Business Analyst, Pre Sales Personnel, and Developer. She was responsible for marketing and pre-sales aspects of the business, along with partaking in the role of a Business Analyst and developer. Apoorva also performed HR roles and designed the company's website and handled its maintenance. Apoorva has also worked as a Front End Development Consultant at Expertily. She has a Master of Computer Applications (MCA) degree from B. K. Birla Institute of Engineering & Technology, Pilani, and a Bachelor of Computer Applications (BCA) degree from ICG, Jaipur. Apoorva's education history also includes a Higher Education degree in Commerce from St. Mary's Convent Sr. Sec School, Udaipur, and a Matriculation degree from St. Mary's Convent Sr. Sec School, Udaipur, where she studied CBSE subjects. Apoorva's technical expertise includes integration and frontend development. With 6.61 years of relevant experience, Apoorva is an accomplished professional with excellent communication skills and a deep understanding of the Medallia platform.