About

Apurva Shukla is a seasoned Genesys Consultant at Accenture Consulting with over six years of experience in the contact center domain. With a strong background in client services, Apurva has worked with top clients such as Adobe, Bank of America, and Apple, providing them with exceptional solutions that meet their needs. Prior to joining Accenture, Apurva worked as a Genesys Senior Software Engineer at Xavient, where she was responsible for designing and implementing contact center solutions. She also worked as a Senior Software Engineer at Bank of America, where she developed and maintained software applications for the company. Apurva holds a Master of Technology (MTech) in Software Systems from Birla Institute of Technology and Science, Pilani, and a Bachelor's degree in Information Technology from JSS, Noida. Her educational background has equipped her with the necessary skills and knowledge to excel in her field. As a Genesys Consultant, Apurva has a deep understanding of various technologies and has a proven track record of delivering successful projects. Her technical skills include software engineering, and she is proficient in various programming languages. Apurva is an expert in Genesys solutions and has a wealth of experience in designing and implementing contact center solutions that meet the unique needs of her clients. With almost seven years of relevant experience, Apurva has developed excellent problem-solving skills, strong communication skills, and a keen eye for detail. She is a results-driven professional who is committed to delivering exceptional solutions that exceed her clients' expectations.