About

Arathi Jyothindranath is a Technical Consultant at ServiceNow with over 7 years of relevant experience in the field of Oracle CX. She specializes in Oracle Service Cloud and holds certifications in Oracle B2C Service Integration and Development, Oracle RightNow Cloud Service, and Oracle CPQ Cloud. Arathi has programming experience of 6.5 years in PHP, SQL, HTML, CSS, and Javascript. She took a couple of career breaks for maternity leave and to take care of her two children but utilized that time to attend a Deutsch course and acquire a B1 level certificate. Currently, she is pursuing a Master's course in Data Science and Artificial Intelligence at Universität des Saarlandes. Arathi has worked as a Freelance Oracle CX Consultant for major companies, where she was responsible for pre-sales, requirement gathering, planning/estimation, delivery, and support stages. She has experience in several aspects of CPQ, including configuration, commerce, rules, pricing, workflows, and approvals, advanced BML functions, BMQL, DocEngine, and reporting. She also integrated Oracle CPQ with Oracle Sales Cloud. Arathi has also worked as an Oracle CX Consultant for Enigen UK, where she was the lead consultant for almost half a dozen Oracle CX projects. She worked on pre-sales, requirement gathering, planning/estimation, documenting, development, debugging, and support stages. She has extensive experience with various aspects of Oracle Service Cloud, including customer portal, incident management, analytic reports, custom process models, business rules, workspace and workflow management, message templates, custom objects and fields, RightNow Connect PHP, ROQL, Pass-Through Authentication, RightNow Chat, RightNow Desktop Add-In, RightNow Connect web services for SOAP, integration, and data migration with third parties. Arathi holds a Bachelor's degree in Computer Science and Engineering from Model Engineering College and a Higher Secondary degree in Computer Science from Arya Central School, Trivandrum, Kerala, India. She is proficient in SQL, PHP, Integration, Javascript, and Web technologies.