About

Archit Mehta is a service-oriented operations specialist with a passion for saving customers from getting cheated. With over 2 years of experience in operations management, process excellence, analytics, and data visualization, Archit is an expert at making sound judgments in high-pressure situations. Currently working at Amazon as a Transaction Risk Investigator, Archit is responsible for ensuring that customers are protected from fraudulent activities. In this role, he has developed a deep understanding of risk management, fraud prevention, and customer service. Archit is also skilled in data analysis and visualization, which allows him to identify trends and patterns that could indicate fraudulent activities. Before joining Amazon, Archit worked at Uber in various roles. As an Executive - Analysis and Scaling, he was responsible for handling a team of 10 professionals and providing support to Uber partners on their queries over Kiosk systems. He was also in charge of data interpretation and analysis, keeping track of metrics like productivity, CX, and target achievement, compiling and sharing data with stakeholders, quality checking support provided, and scaling kiosk to Tier-II cities on priority. As an Executive - Lost and Found (IND & LKA), Archit was responsible for handling lost and found across IND and LKA, supporting data related to expert performance and city metrics, maintaining customer satisfaction and response time metrics, and project improvement and expansion. Archit holds a Bachelor of Technology (B.Tech.) degree in Computer Science from DIT University and completed his schooling from Pine Hall School. With 5.20 years of relevant experience, Archit is a highly skilled operations specialist with a passion for protecting customers from fraudulent activities.