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Arijit Das
Results-Driven Operations Manager | ITIL V4 Certified | Agile | Scrum| Lean Six Sigma| ServiceNow |Driving Efficiency & Innovation through Automation | Expertise in Service Desk, Incident, Problem & Change Management
Education Overview
• university institute of technology
• sheikhpara abdur rahaman memorial polytechnic west bengal state council of technical education
Companies Overview
• whitehat jr
• itgenics private limited
• bookmyshow
• indianstage.in
• metalbase india
Experience Overview
12.8 Years
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Experience
Skills
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Account Management
ADKAR
Adverse Event Reporting
Advertising
Agile Methodologies
agile methodologies
Agile Project Management
analytics
API
Application Programming Interfaces (API)
Artificial Intelligence (AI)
Automation
Business Development
business development
Business Intelligence (BI)
Business Operations
Business Strategy
Change Management
Client Development
Client Services
Commercial Operation
Communication
Confluence
Consulting
Continuous Process Improvement
Contract Management
Critical Incident Response
CRM
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
customer satisfaction
Customer Service
Data Analytics
Design
E-commerce
E-commerce Consulting
E-commerce SEO
Event Management
Event Marketing Strategy
Event Planning
Event Production
Event Ticketing
Excel
Financial Operations
Global E-commerce
Incident Management
Internet of Things (IoT)
IT Infrastructure Management
IT Service Management
ITIL
ITIL Process Implementation
Jira
Jira Service Desk
Kanban
KPI Reporting
Lead Generation
Leadership
Live Event Producer
Management
Market Research
Marketing
marketing
Marketing Strategy
marketing strategy
Microsoft Excel
Microsoft Office
NBFC
New Business Development
Operational Risk Management
operations
Operations Administration
Operations Management
Power BI
Prioritization
Problem Management
Project Delivery
Project Management
Project Planning
Public Relations
Recruiting
Release Management
Risk Management
Root Cause Analysis
SaaS
Sales
Salesforce
Salesforce.com
Scrum
Search Engine Optimization (SEO)
Service Delivery
Service Operations
Service-Level Agreements (SLA)
ServiceNow
Six Sigma
Social Media
social media
Social Media Marketing
Software as a Service (SaaS)
Stakeholder Management
Strategic Partnerships
Strategic Planning
strategy
Talent Management
Team Management
Training & Development
User Experience
User Experience (UX)
Vision
Contact Details
Email (Verified)
ariXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX75Education
university institute of technology
Bachelor of Engineering - BE
2009 - 2012
sheikhpara abdur rahaman memorial polytechnic west bengal state council of technical education
Diploma
2005 - 2009
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