About

Aritra Bera is an experienced Analyst at American Express, with a strong educational background from Indian Institute of Management, Calcutta and Indian Institute of Technology, Kharagpur. He has over 3.60 years of relevant experience in the field of Risk Management, Business Administration, and Management. Aritra's previous experience includes working as an Associate Consultant at PwC, where he gained valuable experience in consulting and finance. He also worked as a Summer Intern at Amazon, where he was responsible for improving customer experience and field productivity analysis. He performed a qualitative study of M+ and Non-global top accounts to improve customer experience and y-o-y sales revenue growth. He conducted primary research through customer survey and interview of 6 account managers to find root-cause of customer pain points. He outlined 4 focus areas to revamp and recommended key activities to be performed for improving customer satisfaction. He also performed a detailed study on how much time sales representatives spend on non-customer facing activities to improve productivity. He conducted an interview of 28 stakeholders including account managers, sales representatives, senior managers to obtain qualitative data. He summarized major non-customer facing activities and recommended key areas of improvement to increase field productivity. Aritra's educational background includes a Master of Business Administration from Indian Institute of Management, Calcutta, where he majored in Business Administration and Management, General. He also holds a Bachelor of Technology in Electronics and Electrical Communication Engineering from Indian Institute of Technology, Kharagpur. He completed his Higher Secondary education from Mahesh Sri Ramkrishna Ashram Vidyalaya (H.S.), Rishra, and his Secondary education from Mahesh Sri Ramkrishna Ashram Vidyalaya, Rishra. Aritra's technical skills include AWS, Research Scientist, and Web. He is a highly motivated individual with excellent communication and interpersonal skills. He is a quick learner and has a strong ability to work under pressure. He is a team player and always strives to achieve the best results.