About

Arun Choudhary is a result-driven professional with 4+ years of experience in the Telepresence TAC, Technical pre-sales, Cisco Collaboration domain, and team management. He is proficient in handling processes and unexpected situations with a positive and confident approach. Arun is a resourceful and effective communicator who can communicate ideas with people. He is highly organized, proactive, and flexible to quickly adapt to new working environments. Currently, Arun is working as a Technical Collaboration Engineer with Central Data System Pvt Ltd. as a part of the Technical Pre-sales, Post-sales Deployment, and Operations team. He has experience working on technologies like POC & POV, Upsell & Cross-sell, Solution Documentation, Business Value Proposition, and Customer Recommendation. Arun is also proficient in Telepresence TAC at Cisco, Cisco Webex, Cisco Collaboration/IPT/VoIP, CUCM, Cisco Contact Center Express (overview), Gateways SIP, Cisco Webex integration, Routing & Switching, Windows Servers, OS like Windows XP, 7, 8, 8.1, 10+Mac OSX 10.7-10.10, etc. He has excellent hardware & software troubleshooting skills and good customer handling skills with handling escalations related to tech and care. Arun is also proficient in team support & management and has excellent communication skills. Arun has done CCNA R&S certification, CUCM, UCCX certification & Crestron certified programmer. He also has knowledge of collaboration endpoints like Cisco Webex room series, Cisco Webex kit mini, kit, kit pro, Cisco Webex desk series, 70, desk pro, Cisco Webex board series. Arun is proficient in Cisco endpoint registration process, IP Phone registration and T-Shooting skill, CUCM installation, publisher installation, Sub installation, Call Routing, Trunk, Cluster, etc. Currently, Arun is working as a Technical Consultant with Capgemini. In the TAC team, his role and responsibilities are to take care of complex customer issues starting from typical hardware failure and advanced technical troubleshooting. He has good knowledge and understanding of Video Products including Cisco Endpoints, Infrastructure including Cisco Call, SIP Implementation, Knowledge of SIP Protocol, and Advanced SIP Call flow, Routing & support to multi-vendor equipment. Arun also has an overview of MRA jabber-related issues in the expressway and expressway zone and clustering configuration issue, Backup and restore, firmware upgrade