About

Arun Prasad is an experienced Technical Support Manager with a demonstrated history of working in the computer software industry. With over 16 years of relevant experience, Arun has developed a wide range of skills that include Windows Administration, Linux Administration, Scrum, Enterprise Software, Agile Methodologies, Git, and Subversion. He also has good knowledge of CyberSecurity, which has been beneficial in his current role as Technical Support Manager at SecPod. In his current role at SecPod, Arun manages the 24x5 support team and ensures continuous service delivery. He also ensures process adherence within the team, follows up with unsatisfied customers to ensure issues are resolved, and reports operational achievements and progress to the CEO. Arun's role also involves being a customer advocate to the Product Management team in identifying key issues/features to push into the next release. He works with the Development & Testing Team heads to identify the true root cause for the issues reported by the customers and provides recommendations to the stakeholders. Arun is also responsible for motivating teams of Technical Support Consultants through Performance coaching, career planning, and setting educational objectives. Prior to his current role, Arun worked as a Technical Support Lead at SecPod where he managed the 24/5 team that provided support to Secpod Products like SanerNow and SCAP Repo. He set internal Support SLO (Service Level Objective) and motivated teams of Technical Support Consultants through Performance coaching, career planning, and setting educational objectives. Arun resolved employee issues and acted as the employee advocate when dealing with HR or departmental processes. He also improved productivity by highlighting deficiencies and recommending changes in tools, training, process, reporting, and employee engagement. Arun's past experience also includes working as a Senior Software Engineer-Technical Support at CollabNet where he supported Linux-based products like Subversion, CollabNet Teamforge, CollabNet Enterprise Edition, and CollabNet Connector Frameworks for HP Quality Center Integration. Arun holds an M.C.A in Computer Science from Salem Sowdeswari College and a B.Sc in Computer Science from A.V.S College of Arts & Science, Salem.