About

Arvin Bancog is an experienced IT Operations Support Professional and Freelancer with over 8 years of experience in providing technical and administrative aid to various enterprises. He is a skilled problem-solver and can communicate effectively with users at all levels of technical proficiency. Arvin is flexible, eager to learn, and a certified team player. In terms of technical skills, Arvin specializes in Desktop Troubleshooting & Network Monitoring Support, Microsoft & Linux Systems Administration, IT Service Management, Scrum Agile, Project Management, Web Development with Research, Email Hosting, Exchange, Web Hosting, cPanel & WHM, Plesk Panel, Cloud Technologies, and B2B Lead Generation. Currently, Arvin works as a System Administrator and System Support at Dreamscape Networks International Pte Ltd, a trusted and affordable online solutions provider of domain names, hosting, and technology solutions. In this role, he checks work pool daily for escalation tickets and efficiently resolves tickets based on provided reports. He also reviews, prioritizes escalated tickets or service requests, and anticipates and resolves issues specific to the team. Arvin provides excellent service and support to customers through phone and email and ensures that tickets are responded and resolved within the agreed Service Level Agreement. Prior to his current role, Arvin worked as a Talent Manager at Pathrise, a career accelerator for students and new grads, and as a Freelancer at Upwork, the premier platform for top companies to hire and work with the world’s most talented independent professionals. Arvin holds a Bachelor of Science degree in Information and Communications Technology from the University of San Carlos, where he graduated in 2014. He also has experience in Web Development and Research Science. Arvin is open to full-time and freelance/part-time project opportunities.