About

Asad Raza is an accomplished and results-driven professional with more than 13 years of progressive experience in achieving customer service and business growth objectives in the Telecom & IT sectors. He currently works as a Senior Analyst at Proximus, where he focuses on top and bottom line profitability as well as optimum utilization of resources. As a multi-faceted professional, Asad is skilled in blending creative intellect and sharp planning skills, insight, and an integrated approach for managing BSS / OSS activities and meeting organizational objectives. He has a strong track record of delivering big transformations and programs that cover CSS to network, complete E2E. Asad has worked as a Consultant at Infosys, where he delivered big programs that were spanned across multiple releases with multifunctional teams involved. He designed and implemented business processes by referring to the eTom framework and analyzed and implemented the Next-Gen DTV platform. He also worked on the complete integration of a third-party WFM and FT system, defined the business flow and processes by referring to the eTom business process framework, and used JAVA and Oracle PLSQL skills to develop complex migrations of more than 5 million customers. Asad has also analyzed and implemented the Personal Identity Management and assigned tasks to associates, staffed projects, tracked progress, and updated managers, partners, and clients, maintaining optimal business flow. He developed wireframes, site maps, and content inventories for new website designs and analyzed, implemented, and integrated the Workforce Management system. Asad has a Bachelor of Engineering (BEng) degree in Electronics and Telecommunication from Nagpur University. He has expertise in Integration, Java, Salesforce, and Mobile technologies. With a relevant experience of 14.27 years, Asad is a highly skilled and experienced professional who can deliver results and meet organizational objectives.