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ash mearns
content developer
About
Ash Mearns is a skilled content developer with over 13 years of experience in the field. Currently, she holds the position of Content Developer at Microsoft, where she is responsible for creating and managing content for various projects. Ash has previously served in the role of Manager Knowledge Management and Technical Writer and Editor and Change Manager at the same organization. Ash is a highly educated professional, having completed her education from some of the most prestigious universities in the United States. She received her Bachelor's degree from Pierce College and later went on to complete her Masters in Business Administration from Villanova School of Business. She has also completed several certification courses from Acuity Institute and Kaplan University. Ash's expertise lies in creating engaging and informative content that is tailored to the needs of the target audience. She has a strong understanding of content marketing and is skilled in developing content strategies that drive engagement and conversions. Her experience in knowledge management and technical writing has given her a unique perspective on content development, allowing her to create content that is both informative and easy to understand. In addition to her professional experience, Ash is a highly motivated individual with excellent communication and interpersonal skills. She is a team player who thrives in collaborative environments and is always willing to go the extra mile to ensure the success of her projects. Her dedication, expertise, and passion for content development make her a valuable asset to any organization.
Education Overview
• university of california berkeley
• villanova university
• university of california riverside
• kaplan university
• pierce college
Companies Overview
• microsoft
• amazon
• infinity publishing
• creators edge press
• united states air force reserve
• united states air force
Experience Overview
14.7 Years
Find anyone’s contact
Experience
technical writer and editor and change manager
microsoft | redmond, washington, united states
2015 - 2016
business analyst and xbox documentation team
microsoft | redmond, washington, united states
2014 - 2014
kindle level 2 customer service phone associate
amazon | seattle, washington, united states
2014 - 2014
seasonal customer service coaching lead - chat
amazon | seattle, washington, united states
2013 - 2014
Skills
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babok
business process improvement
change management
cross cultural teams
cross functional team building
cross functional team leadership
customer experience
customer satisfaction
customer service
data entry
engineering change management
event planning
knowledge management
leadership
management
microsoft excel
microsoft office
microsoft word
process improvement
project management
project management body of knowledge
sales
social media
software documentation
team building
team leadership
teamwork
technical support
time management
training
troubleshooting
Contact Details
Email (Verified)
poeXXXXXXXXXXXXXXomMobile Number
+12XXXXXXX94Education
university of california berkeley
2016 - 2017
villanova university
2016 - 2016
university of california riverside
2014 - 2015
kaplan university
2009 - 2012
pierce college
2007 - 2009
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