About

Ashish Chandak is a growth-focused professional with over 5 years of experience in customer success and tech roles. He is equipped with a steadfast commitment to customer service and experience, maximizing satisfaction, propelling retention, achieving/exceeding goals, and increasing business revenue. Currently, he works as a Client Advocate Manager at Tatvic Analytics, where he manages PreSales opportunities, customer engagement, and support, generates revenue from Upsell and Consulting opportunities, keeps up with reviews and ratings, maintains documentation, and writes proposals. Ashish's key highlights include growing and managing SME and plugins-related presales & consulting leads, upselling products and consulting services to customers, communicating requirements effectively to the technical & solutions team, coordinating across teams, and managing deliverables. He continuously builds strong business relationships with agencies, eCommerce businesses, etc., and explores their needs. Ashish attains, responds, and resolves support queries with problem-solving skills within defined SLAs, manages support forums on various marketplaces, keeps customer satisfaction high, and garners ratings & reviews. He creates and manages client support & engagement reports, generates meaningful business and product insights from them, creates and manages various documents like installation guides, user manuals, FAQs for various products & services, and keeps updated with the Google Marketing and eCommerce ecosystems. In the past, Ashish has worked as a UI/UX Developer at Urtutors.com, where he worked on Content Management System as a UI development engineer and used UI technologies like JavaScript (AngularJS, jQuery), HTML, CSS (Bootstrap, LESS), AJAX, XML, JSON, etc. He has also worked as a Technical Analyst at Oracle, where he worked through OFSAA ERM products to manage and respond to ongoing application and performance issues occurring at client sites in Live, Test, Train, and Development environments to ensure all client Service Level Agreements were met. Ashish has a Bachelor of Engineering degree in Computer Science and Engineering from Dayananda Sagar University and has relevant experience of 6.11 years. He is proficient in AI and is always keen on learning and adapting to new technologies.