About

Ashish Gupta is a ServiceNow Certified Master Architect (CMA) and ServiceNow Practice Lead (FSO) at EY in the Netherlands. With over 8 years of experience in the IT industry, he has spent 7.5+ years developing and consulting on ServiceNow products, including ITSM and CSM Professional Suite Certification, ITIL Foundation Certification, and Professional SCRUM Master-1. Ashish is also a Certified ServiceNow System Administrator (CSA), Implementation Specialist (CIS) for ITSM, CSM, RCI, VRM, and Application Developer (CAD), holding all Micro Certifications. Ashish leverages his knowledge and experience to deliver end-to-end methodologies within ServiceNow, including architecting technical implementation of ITIL processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating the effort of administrators. He is a highly accomplished and focused consultant with broad experience in providing solutions for ServiceNow architecture and familiar with other ITSM applications such as infrastructure services, incident management, problem management, and change management. Ashish has strong hands-on experience in ITIL processes such as change management, incident management, problem management, service request management, finance service management, customer service management, and service catalog maintenance. He is also experienced in organizational change management and enablement. Ashish's ServiceNow Techno-Functional Implementation Capabilities include ITSM Suite, ITOM Suite (Intermediate), Service Portal, Customer Service Management, SecOps, VR, SecOps, SIR, GRC, Data Privacy (GDRP/CCPA etc.), Operational Resilience, Vendor Risk Management (TPRM), HR Service Management, Agile Development and Test Management, and Automated Test Framework (ATF). He has industry experience in products, financial services, automobile, and services. Ashish is passionate about consulting and customer success, building trust and long-term relationships with his customers, building and motivating high-performing teams, and training and enabling people (900+ resources trained). He holds a Bachelor of Technology (B.Tech) in Information Technology from Dr. A.P.J. Abdul Kalam Technical University.