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Ashok Mallick
Operations & Support, Customer Relationship Management
About
Ashok Mallick is an accomplished IT professional with over 21 years of experience in project management, software development, QA, release management, sales, after-sales, customer support and engagement, and governance work areas. He has worked individually and collaboratively with teams to manage services within budget and schedule while adhering to performance and risk mitigation standards. Ashok is a methodical and persuasive collaborator who excels at cross-selling and up-selling services and products to customers. Ashok's key work experience includes four years as a manager at Unit Trust of India, two years at Polaris SW Lab, nine and a half years at Infogain India, and two and a half years at Infogain Corp USA. Currently, he is working with SEOFIED IT Services Pvt Ltd as a customer relationship manager, where he specializes in enterprise integration Oracle 12G, Tibco BW, iProcess, web technology, GIS, project management, client management, sales and pre-sales, and digital marketing. Ashok's current interests include learning about GIS, space science, and AI. He has a degree in software engineering/artificial intelligence from Regional Engineering College, where he completed his MCA in 1999. In his past roles, Ashok has been a consultant, project manager, and project lead at Infogain. He has been involved in pre-sales and after-sales of software solutions, lead management, campaign and marketing, inside sales, and business-to-business sales. Ashok has also led teams to monitor and moderate daily planned and unplanned activities, mentor team members, manage project delivery and acceptance, and act as a single point of contact for PMO-related queries from all stakeholders. He has been involved in problem management, incident management, change management, release management, SLA management, customer relationship, and account mining. Ashok has also developed plans to improve revenue/margin factors and coordinated with PMO/process group to ensure track/account maturity, security, and other standards are adhered and followed. Ashok is proficient in various languages such as C, C++, QBasic, Fortran, Java, Cobol, XML, and has experience with enterprise application integration, SOA, data management and analytics, CRM, cloud computing, and mobile technologies. He has worked with Microsoft Project, Visio, Office 2010, Sharepoint, Oracle Fusion, TIBCO Middleware, XML Technologies, Mailchimp, Salesforce, and QlikView Analytic. Ashok has visited
Education
• regional engineering college
Companies
• seofied it services pvt ltd
• infogain
• polaris software labs
• uti amc pvt. ltd uti
• north orissa school of communications and management science
Experience
24.5 Years
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Experience
Full Time Lecturer
north orissa school of communications and management science | Baripada, Orissa
1999 - 1999
Skills
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analytics
Artificial Intelligence (AI)
C (Programming Language)
C++
Cloud Computing
COBOL
CRM
Customer Relationship Management (CRM)
Customer Support
Data Management
Digital Marketing
Extract, Transform, Load (ETL)
Fortran
Incident Management
Integration
ITIL
Java
marketing
Middleware
Mobile
pmp
Pre-sales
Project Delivery
Project Management
quality assurance (QA)
R
Release Management
Sales
security
Service-Oriented Architecture (SOA)
sharepoint
SOA
Software Engineer
test
visio
Web
xml
Contact Details
Email (Verified)
xxxxxxxx@xxxx.xxMobile Number
+91XXXXXXXXXXEducation
regional engineering college
MCA
1996 - 1999
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