About

Astik Biswas is an experienced Customer Success Manager with over 9 years of experience in the computer software industry. He is skilled in Customer Relationship Management (CRM), Journalism, Corporate Communications, Pre-sales, and Marketing. Astik holds a Bachelor of Science (BSc) degree focused on Computer Science from St. Xavier's College. Currently, Astik works as a Customer Success Manager at Vonigo, a business management and online booking platform that helps increase sales and streamline operations at service companies and organizations. He manages more than 50 accounts, including mostly medium and enterprise businesses. His responsibilities include onboarding, account management, upselling, cross-selling, and renewals. Astik collaborates with the Engineering team for any new feature requests and writes the scope for the new feature along with a case study. Prior to his current role, Astik worked as a Customer Success Manager at Smartserv, a collaboration tool for Blue Collar non-desk workers aimed at increasing employee productivity and engagement using analytics of their performance. He was responsible for owning full-stack customer success, which included implementations, support, and long-term key account management responsibilities. Astik also helped incorporate product changes to drive customer engagement and retention by 20% and managed benchmarks, product demonstrations, and testimonials for performance evaluation. Astik's past experience also includes working as a Pre-Post Sales Engineer at Smartserv, where he was responsible for hiring, onboarding, and training/coaching new SDRs. He prospected into small and mid-sized field service companies in the USA and Canada via cold calling, networking, e-mail, and utilizing Internet information sources to build and maintain a strong database and 3x pipeline in Hubspot CRM. Astik's tech stack includes Mobile and Research Scientist. He has a demonstrated history of working in the computer software industry and has contributed significantly to the success of the companies he has worked for.