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Arena Channel - Service Strategy & Planning 
Conceptualised and developed the new CRM pocess for call centre operations of Maruti On-Road Service process. Implemented the new Mobile Application for Maruti On-Road Service technicians along with integration with new CRM and Customer's mobile application. Completed the network activation of Quick Response Team on Two-wheeler bikes in cities across India. Monitor and Drive operational performance of Maruti On-Road Service process at Call Centre. 
Monitor & Drive Extended Warranty Sales from showroom & workshops. Devise & Implement various system enhancements & initiatives to increase Extended Warranty sales, especially from workshops.  
            

    
    

    
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Maruti Suzuki India Limited (MSIL), a subsidiary of Suzuki Motor Corporation, Japan, is India’s largest passenger car maker. India’s first Company to produce and sell more than a million cars in India in a year, Maruti Suzuki is credited with having ushered in the automobile revolution in the country. The Company, formerly known as Maruti Udyog Limited, was incorporated as a joint venture between the Government of India and Suzuki Motor Corporation, Japan in February, 1981. Presently Suzuki Motor Corporation owns equity of 56.2 %. The company stocks are traded at the National Stock Exchange (NSE) and the Mumbai Stock exchange (BSE).Making a small beginning with single model - the iconic Maruti 800 Maruti Suzuki today has a vast portfolio to 15 car models and over 150 variants. The product range expands from entry level small cars like Alto 800, Alto K10 to the luxury sedan Kizashi that is imported as a CBU. The Company has also added new products like Ertiga (India’s first Life Utility Vehicle) and Celerio with the contemporary Auto Gear Shift technology, to meet the changing lifestyle of its customers.Maruti Suzuki is the first company in India to introduce factory fitted CNG vehicles (Eeco, Alto, Estilo, WagonR, SX4 and Ertiga).Headquartered in New Delhi, it has two manufacturing facilities in Haryana - Gurgaon and Manesar. Both the facilities have a combined capability to produce over 1.5 million vehicles annually. In 2013 the Company set-up its own state-of-the-art R&D test course at Rohtak, Haryana. The Company employs over 13000 people (as on 31st Mar’13). Its sales and service network is the largest among car manufacturers in India with over 1300 sales outlets (across 960 towns and cities) and over 3000 service centers (covering 1445 towns and cities). Besides serving the Indian market, Maruti Suzuki also exports cars to several countries in Europe, Asia, Latin America, Africa and Oceania. Visit: www.marutisuzuki.com

Maruti Suzuki sells hatchbacks, sedans, MUVs and SUVs in India through its ARENA and NEXA channels, certified pre-owned cars through TRUE VALUE, and commercial vehicles through its Maruti Suzuki Commercial channel.

Nexa Channel - Network Development
Part of the team which conceptualised, developed and implemented various elements of customer's journey for Next Service.
Led the Visual Content project of Nexa Service - Content Plan, Delivery and Production of videos on Service Up-selling, Service Marketing, Product Features and Technology. Co-devised Content Management System for display of these visual content at Nexa Service workshops.
Led the Apparel project of Nexa Service - Design of Apparels for all staffs inline to the corporate identity of Nexa brand. Developed the Apparel Manual for Nexa Service workshops.
            

    
    

    
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Established Online Reputation Management of concerns on social media (Twitter, FB, blogs, etc.) for sales & service. Ensure customers are responded within TAT both online and offline. 
Set up product specific action plan based ORM analysis related to Service & Performance.
Monitor and drive operational performance of customer care toll free number
Co-devised multi stage Root Cause Analysis process for validation and closure of concerns in system.
Monitor Consequent Management and Rewards & Recognition of channel partners.
Represented Mahindra at the Economic Times Young Leader's Program.
            

    
    

    
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British International Investment

Goldman Sachs

Periphas Capital

Innoeversity

Provider of conglomerate operating services for multiple industries. It operates on aero structure, after market industry, automotive industry, construction equipment, engineering consulting, defence sector, hospitality, logistics, and IT sector.In 2021, the company recorded annual revenues of $11.59B and a net profit of $0.73B

Provider of conglomerate operating services for multiple industries

In-charge of Dealer Channel Partners based at Pune, Kolhapur, Aurangabad, Sangli, Latur, Satara, Chakan, Kanhe and Jalna in Maharashtra.
Drive workshop process and manpower capability development to ensure customer satisfaction. Strategise and execute service marketing initiatives for dealer business development. Plan capacity and  channel development to increase service reach. 
Channel Partner from Kolhapur was awarded the Best Workshop in Repair Quality in India in F’15
Channel Partner from Pune achieved multiple distinctions in Service Crusade (Process & Business Performance) in F’16
Selected for coveted Mahindra Annual Learning Program for Brand, Strategy and Leadership.
            

    
    

    
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Product Development, XUV 500 platform, Trim Engineering. 
Winner of Mahindra Rise award for Design & Development of W201 sports utility vehicle.
Represented Mahindra at SAE India Baja & SAE Supra competitions as National Technical Scrutineer.