About

Avi Gupta is a Senior Product Manager at Sprinklr, a B2B SaaS company that offers omnichannel AI-powered cloud customer contact center software for top brands. With over 3.68 years of relevant experience, Avi is a seasoned professional in the field of product management and software engineering. He is an alumnus of IIM B and IIT KGP, and a Web3 enthusiast. At Sprinklr, Avi is currently working on Modern Care, a product that offers AI-powered customer care solutions to top brands. He has successfully developed and rolled out several features, including the Customer Care Agent Persona Web App, Appointment Booking, Single Role Governance structure, and Tiered Approval Flow. Avi has also designed and developed the Agent Experience Console for one of the largest telecommunication companies across the globe. Prior to joining Sprinklr, Avi worked as a Summer Associate at Kearney, where he advised clients on growth strategy and industry trends. He was involved in devising a Sales Acceleration Strategy for improving credit availability to 10K+ distributors at a large O&G player in India. He also co-authored a Perspective Document on post-COVID trends and implications for brands, and a 5-year outlook of a $68 Bn retail industry. As a Software Engineer at Synopsys, Avi worked on developing advanced SystemVerilog compilers (VCS/Z01X) B2B SaaS solutions used to model and design electronic systems. He was honored with the Customer Focus Award, Rising to Occasion Award, and Individual Excellence Award for exceptional performances. Avi was handpicked by VP for a $7M+ project to build the Z01X Fault Simulation Solution from scratch, which was used for injecting concurrent faults and parallel chip instances simulation for each fault, potentially reducing validation time by ~20x. Avi holds an MBA degree from IIM B and a Bachelor's degree in Instrumentation Engineering from IIT KGP. His tech stack includes product management, Web3, AI, Web, Mobile, and software engineering.