About

Avinash Gaurishankar is an experienced client services and service delivery professional with over 14 years of experience in the industry. He is currently working as a Client Services Manager at Autodesk, where he has built a high-performing team of 15 Client Services Specialists to provide superior customer experience related to orders and access to the partners and end customers of Autodesk products. He is also responsible for program managing and leading the Citizen Development program within global Client Services Operations, empowering and mentoring the global client services specialists to embark the Citizen Development program, and partnering with internal engineering and policy teams to ensure that orders are entered into the appropriate order management systems in accordance with processes, policies, and approval matrixes, within the agreed global and regional SLAs. Additionally, he is responsible for providing direction, coaching, and development of Client Services teams, serving as the main escalation point for all issues related to business migration transactions, order entry, inquiries, and customer satisfaction, and monitoring team performance to ensure that all SLAs and performance metrics are met. Prior to Autodesk, Avinash worked at Intuit India Software Solutions Pvt. Ltd. as the Head of Service Delivery, where he built a high-performing team of 10 Service Delivery Managers to provide post-sales implementation service to the accountant partners, set up processes and ideated a 13-week engagement charter to establish productive and professional relationships with Chartered Accountant Firms, and collaborated with multiple stakeholders of Product, Marketing, Engineering, Customer Success, and Sales Operations to improve Service Delivery Experience. He also managed migration or data import options to Partners, which contributed to 35% adoption of QuickBooks, and drove App adoption to foster long-term engagement. Avinash has also worked at Yodlee Infotech Pvt. Ltd. as a Sr. Client Service Engineer, where he was responsible for the resolution of all the problems or issues that the client experiences post-deployment and to fulfill the client’s recommendations and change-requests to the best of the product’s capability. He was also responsible for proactively identifying product issues, coordinating the work among the engineers from different teams involved in the process, managing meetings with the clients to review and update the reported issues and changes, training and educating client’s Support Leads on the product and its support functions, and providing inputs to the Product Development team on new features and enhancements to be added in the Product and Tools. Avinash holds a PGDBA in Human Resource from Symbiosis, a PG