About

Ayush Singh is a seasoned Product Manager with over a decade of experience in the field. Currently, he is working at FedEx Services as a Product Manager, where he is responsible for managing the development and launch of new products. Prior to this, Ayush worked as a Product Consultant at Northpoint Business Advisors, where he provided expert advice on product development and strategy. Ayush's expertise in product management is evident from his previous role as a Product Management Intern at Zendesk. Here, he led the redesign of Zendesk's agent support platform, which resulted in a customizable interface that gave agents the right workflow options for handling specific customer requests. He also led user research, requirement definition, and product design of security features related to PCI compliance across all of Zendesk's platform, bringing alignment across all internal stakeholders to address customer complaints with the use of credit card. Ayush's educational background is equally impressive. He holds an MBA from the University of Rochester - Simon Business School, where he specialized in Competitive and Organizational Strategy. He also holds a Bachelor of Technology in Computer Science from KIIT University. Ayush's technical skills are diverse, ranging from product management to product design and research science. He has a wealth of experience in managing the development of complex products, and his expertise in product design has helped him to create innovative solutions that meet the needs of customers. Overall, Ayush Singh is a skilled Product Manager with a proven track record of success. His technical skills, educational background, and relevant experience make him an asset to any organization looking to develop and launch new products.