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Office Beacon LLC is global outsourcing services and software provider to businesses big or small, in over twelve industries.   From call center services to pre-press graphics, accounting, and much more, Office Beacon helps businesses scale their operations.

Office Beacon was founded in 2001 by one of North America's most successful entrepreneurs, Pranav Dalal. Nearly 23 years later, Office Beacon employs over 3,500+ service, technology, and design experts globally. Headquartered in Redondo Beach, California,  Office Beacon has offices in India, the Philippines, Uruguay, Australia, and Canada.

Developer Integration for a fiat-to-crypto payment gateway.

Transak is a leading Web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 150+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods and customer support. Transak's On/Off-Ramp widget can be integrated into an app in just a few lines of code. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.

India Capital Growth

Avid Ventures

Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services, and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams, and gain a competitive advantage. For over two decades, Tech Mahindra has been the chosen transformation partner for wireline, wireless, and broadband operators around the world. Tech Mahindra's ss capabilities span across Business Support Systems (BSS), Operations Support Systems (OSS), Network Design &amp; Engineering, Next Generation Networks, Mobility, Security Consulting, Testing, and other areas. Tech Mahindraâ€Ÿs solutions portfolio includes Consulting, Application Development &amp; Management, Network Services, Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management, and BPO. Over 25,000 professionals service clients across the telecom eco-system, from a global network of development centers and sales offices across the Americas, Europe, Middle-east, Africa, and Asia-Pacific. With annual revenues in excess of US$ 930 million, Tech Mahindra is the largest telecom-focused solutions provider and 6th largest software exporter from India. Tech Mahindra centers are ISO 9001:2000 certified and it also holds SEI-CMMI Level 5 certification. Tech Mahindraâ€Ÿs people care practices are certified at PCMM Level 5. The company has also been certified for SSE-CMM Level 3, ISO 20000-1 (IT Service Management Standard), and ISO 27001 (Security Management Standard). In 2021, the company recorded annual revenues of $5.72B and a net profit of $0.7B

Business transformation consulting services provider

Managed Net Promoter Score linked Voice of Customer Program (Mission Happiness) for all brands PAN India at Madura Fashion and Lifestyle. Driven consumer insights across brands helping each store evolve using intimations and escalations effectively. Driven a culture of customer centricity amongst processes and also managed Email/Outbound/Inbound E-Commerce customer service team for all ABFRL Brands.
Managed Vendor Support Warehouse Management & Policy Compliance for Flipkart where we aimed at improving cash flow from retail processes by reducing volatility in operations through stakeholder (operational) behavioral shaping following a Reward and Penalty framework across different legs of operations. Also Managed Fixed Day Scheduling for Flipkart where we aimed at optimizing vendor delivery lead times across regions by engaging with internal and external stakeholders to create fixed weekly schedules for replenishment buying thereby ensuring no variance in lead times and ensure higher supply reliability.

A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels.
Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity.
At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection.
Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.

Provider of digital customer engagement solutions

While working for Extensya-Zain Telecoms KSA & Amazon India, my responsibilities were to Improve customer service experience, Take ownership of customers issues and follow problems through to resolution, Set a clear mission and deploy strategies focused towards that mission, Develop service procedures, policies and SOPs, Keep accurate records and document customer service actions and discussions, Analyse statistics and compile accurate reports, Recruit, mentor and develop customer service staff including associates, Team Leaders and nurture an environment where they can excel through encouragement and empowerment, Keep ahead of industry’s developments and apply best practices to areas of improvement, Control resources and utilize assets to achieve qualitative and quantitative targets, Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities, Take the existing department to the next level, Establish and manage team KPIs, Deliver guidance and expertise to the team through coaching, development, and training, Collaborate with other departments and make recommendations accordingly, Develop and implement best practices, Develop efficiencies in workflows, Address all escalated customer matters, Improve overall customer ratings, Identify opportunities for continuous improvement.

Apax

A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach.  HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2022, HGS had revenues of Rs. 32,636.9 million (US$ 439 million). 
#CX #Digital

Provider of customer relationship and business process management services

As a process auditor I was responsible for protecting the assets of an organisation by completing audits and recommending improvements. Responsibilities include monitoring compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; preparing for audits by conducting appropriate research; preparing and distributing draft reports to the executive management; and completing audit work papers and memorandum by documenting audit tests and findings. I have to communicate audit progress and findings, and improves protection by recommending changes in the internal control structure. the purview of my audits included Guest's Satisfaction. Kitchen Hygiene, Employee Satisfaction, Overall restaurant management compliance audit, SOPs Audit etc.

Jubilant FoodWorks

Alchemy Capital

PartnerRe

AAJV Investment Trust

The Tamara

CX Partners

Blue Deebaj

PACE

Karvy Capital

Unlistedkart

Xponentia Capital

Roseview Enterprises

Emerge Capital

Chain of barbeque. Offer new menu options, both vegetarian and non-vegetarian, largely based on Indian cuisine and use seasonal customer preferences to introduce new dishes. Also run popular food festivals at our Barbeque Nation Restaurants, thereby offering our customers a range of Indian and international cuisines.

While working for NABARD for all rural banks in the state & (Madhya Pradesh Sahkari Sakh Sanshtha), My role as a Coordinator’s was varying and greatly depending on particular needs. I worked as a Event Coordinator, Project Coordinator and Administrative Coordinators as well. Common tasks that I had handled as a Coordinator was communicating with both clients and team members, processing and filing invoices, answering questions from customers or clients. As a coordinator I had to wear many hats and facilitate various deliverable at once. My Role was basically revolving around CRM Transformation Project which was run by state government & NABARD for all rural banks in the state. (Madhya Pradesh Sahkari Sakh Sanshtha)

My Role was to manage daily operations of organisation, Develop productive profitable and achievement oriented working environment for employees, Address operational issues and concerns in a timely fashion, Supervise operations team to ensure operational excellence and excellent customer services, Educate operations team on best practices, company policies and service excellence standards, Develop and maintain operational guidelines for staffs, Oversee operational cost, risk and audit activities, Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities, Determine staffing requirements, work assignment and schedules for new projects (If Any) Evaluate process performance and identifying for people for training, Coordinate with site director in different operational issues and activities, Evaluate current operational strategies and recommend improvements.

While working for Idea Cellular Ltd and Bharti-Airtel Ltd, My job role was to answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. As a Team Leader, I had served various roles in the organisation. My job was to get tasks done by using all of the resources available to them, including other employees or team members. Develop a strategy the team will use to reach its goal, Provide any training that team members need, Communicate clear instructions to team members, Listen to team members' feedback, Monitor team member's participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed, Manage the flow of day-to-day operations.

My role was to supervise restaurant staff's work schedules, Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained, Overseeing food preparation, presentation and storage, Checking in on dining customers to inquire about food quality and service, Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked, Monitoring the restaurant’s cash flow and settling outstanding bills. Resolving customer complaints in a professional manner.