About

Baden Piland is an experienced technician currently working as a Genius at Apple. In this role, he provides technical assistance to both external customers and coworkers in a fast-paced and dynamic environment. Baden is skilled in diagnosing and resolving issues, completing hardware repairs, and providing technical training and leadership to the entire store. He has a proven track record of delivering exceptional customer service and ensuring customer satisfaction. Prior to joining Apple, Baden worked as a Product Support Specialist at Sageworks, where he helped implement a client support team. In this role, he advised and trained new support employees and provided support to customers. Baden also worked with Product Managers and Developers to implement bug fixes, product enhancements, and customer resolutions. He has extensive experience in delivering direct customer support to small and mid-sized banks through phone and email. Before his career in the tech industry, Baden worked as a Mountain Trek Coordinator/Ranger Trainer at Boy Scouts of America. In this role, he trained and supervised teams of advanced Rangers and managed a weekly, 6-day wilderness program. He also served as a Senior Manager of the Ranger department, which involved leading Search and Rescue missions as an Operations Leader and Commander. Baden holds a Bachelor of Arts degree in Communications from Elon University. With over 20 years of relevant experience, he possesses a wealth of knowledge and expertise in the field of technical support and customer service. Baden is a highly motivated and dedicated professional who is committed to providing the best possible service to his customers and colleagues.