About

Balaram Kunti is a seasoned Project Management & Application Support professional with over 8 years of experience in various domains such as Government Advisory, Government Consulting, Government Administration, Hotel/Travel & Hospitality Tech Services, Banking Financial Services & Insurance (BFSI), and Education Sector. He is proficient in Project Management, Management Consulting, Business Consulting, IT Consulting, Government Advisory, Government Consulting, and various other areas. Balaram is skilled in Requirement Gatherings, GAP Analysis, Service Delivery Management, Vendor / Client Co-ordination, Technology Road Mapping, Business Process Set Up, SOPs Implementation, Documentation, Market Research, Revenue Analysis & Management, IT Operations, Application Support, Technical Support, Software Support, Production Support, SAAS Support, Technical Help Desk, Application Troubleshooting, Data Management, Data Analysis, User Acceptance Testing (UAT), Manual Software Testing, Functional Testing, Writing Test Cases, Client onboarding, Client Support, Customer Success, Account Management, Customer Relationship Management (CRM), Programme Co-ordination, Social Media Management, Digital Marketing, Social Media Marketing, Online Marketing, and Online Advertising. Balaram is familiar with various tools such as Microsoft SQL Server, MYSQL Database, SAP REFX Module, Fresh Desk CRM, JIRA, Asana, Hiver, Microsoft Office (2003, 2007, 2010, 2016), E-Office File Management System, Open Office, Google Drive, Google Sheet, G-Suite, Dropbox, Facebook Ads Manager, Google Analytics, Google AdWords, Ubersuggest, Google Keyword Planner, Moz, Ahrefs. He has extensive industry/domain knowledge in Government Project Management, Audit & Inspection Management System, Compliance Management System, Risk Based Internal Audit (RBIA) Software, Concurrent Audit System, Credit Audit System, CRM Tools, Hospitality & Hotel Tech Solutions, Hotel Reservation System, Property Management System, Hotel Channel Manager, Web Booking Engine, Point of Sales (POS), Google Hotel Ads, Online Travel Portal Backend (OTA extranet), Hotel Inventory Distribution, Hotel Operations, Online Oder Delivery System for restaurants and takeaways, Examination Management & Student Registration Management Portal for State Educational Boards. Currently, Balaram Kunti is working as a Manager at Nazrultirtha - a Project of WBHIDCO LTD. (West Bengal Housing Infrastructure Development Corporation Ltd.), where he is responsible for organizing and coordinating operations to ensure maximum efficiency, coaching others, recognizing their strengths, and encouraging them to