About

Baqar Rizvi is a highly skilled Product Support Engineer with over 5 years of experience in the IT industry. He has spent the last 3.5 years developing and administering the ServiceNow platform, and has added knowledge of scripting, various web technologies, and ITSM methodology. Baqar is passionate about understanding client needs and building customized implementation paths that meet their requirements. In his current role as a Product Support Engineer at ServiceNow, Baqar is responsible for end-to-end implementation of ServiceNow applications such as Incident, Change, Problem, Service Catalog, Knowledge, workflow, server-side and client-side scripting, and more. He is also involved in reviewing core ServiceNow features and building solutions for clients that meet best practices and are compatible with future upgrades. Baqar has experience in creating custom applications as per business requirements, reviewing existing ServiceNow implementations, and helping clients maximize their efficiency in IT services using ServiceNow. Baqar's expertise extends to handling ServiceNow platform upgrades and creating upgrade paths depending on customization and implementation in the ServiceNow environment for clients. He is also adept at reviewing and improving ServiceNow platform performance. Baqar has implemented various ServiceNow applications, including Domain Separation, ServiceDesk Call Module, Incident Management, Change Management, Request Management, Problem Management, Knowledge Management, and more. He is an active member of the Service-Now Community and enjoys sharing his knowledge and expertise with others. Baqar's educational background includes a Master of Science in Computer Science from Lovely Professional University and a Bachelor's degree in Electronics and Communications Engineering from UPTU. He has also completed Bachelor of Technology in Electronics and Communication Engineering from Lucknow Public Schools and Colleges. With 6.52 years of relevant experience and a strong tech stack that includes web technologies, Baqar is a valuable asset to any organization looking to implement or improve their ServiceNow platform.