About

Basuraj Agrawal is an AI/ML Product Management professional with over 7 years of experience in the field. He is currently working at Uniphore, a hyper-growth conversational AI SaaS company, as a Senior Manager of Product Management - AI. Basuraj is responsible for leading teams focused on defining the way companies interact with their customers using real-time ML. He is passionate about creating a personalized, predictive, and effortless customer experience across all channels, including voice, chat, and video. Basuraj's current area of focus includes customer journey analytics, conversational AI, and faster/self-healing AI deployment strategies using methods like active learning and federated learning. He is excited about the future of large scale ML models and transfer learning between tasks, and he enjoys learning new things while thriving in challenging agile environments. Basuraj is an IP creator and enthusiast with two working papers and four patents pending/registered. He has worked in various roles in the past, including Senior Data Scientist and Product Lead at Uniphore and Student Assistant at the University of Chicago, where he helped optimize planning for the SSA department. Basuraj holds a Master of Science in Analytics & Data Sciences from the University of Chicago and a Bachelor of Engineering in Computer Science from Vishveshwaraiah Technological University. He also attended The Aditya Birla Public School. Basuraj's tech stack includes AI, ML, product management, research scientist, and data scientist. He is a forward-thinking professional who is always looking for innovative solutions to complex problems.