About

Bhargava Reddy is a Lead Data Scientist at GoKwik with a passion for using data and machine learning to drive informed business solutions. With over 7 years of relevant experience, Bhargava has worked with top companies like OkCredit and Swiggy in various data science roles. At Swiggy, Bhargava worked on the retention realm for North America credit cards using machine learning and business analytics. He was responsible for building models that enabled the Customer Level Modelling Engine to its full potential, predicting the probability of a customer being retained, predicting the spend of a customer post-retention, and predicting the payment of a customer post-retention. He also collaborated with D&B to get information on business cards to replicate the consumer Customer Level Modelling Engine for business cards. Bhargava also estimated channel revenues and saved expenses by reducing the average handling time phone agents took to handle a call of a particular reason. He saved expenses by offshoring calls that were handled onshore and made sure the performance metrics were up to mark as were onshore. He also designed a suite of combo offers to reduce the gap between customer needs and channel offers. Bhargava is highly skilled in various technologies and has experience in data engineering, mobile, and AI. He is proficient in Python, ML, Deep Learning, NLP, Spark, Kubernetes, BERT, Object Detection, and Kafka. Bhargava holds a Bachelor of Technology - BTech, Master of Technology -MTech (Dual Degree) in Mining Engineering, Safety and Disaster Management in Mines from Indian Institute of Technology, Kharagpur. With his technical expertise and experience in data science, Bhargava has proven to be a valuable asset to any organization he works with.